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Selkowitz Technology | Seattle’s small business network and telecom consultant
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Data loss is an amazingly stressful situation - businesses lose serious money and even go out of business because of lost data. One of my clients recently got in the position of needing data recovery services (important lesson - use your backup system!) and wasn’t comfortable sending the drive to Ontrack’s california office. So upon looking we found ADR was a national company with a Seattle data recovery office.
But upon dropping off the drive he discovered the “local” offices are largely just dropoff points - they ship most drives to california anyway! He paid extra to have a local tech work on it, but when he gave up later that day, they sent it to california without notifying the client. More than a week went by and they claimed the drive was “difficult” and data recovery was basically impossible, the client demanded the drive back.
This time I got to take the drive to Ontrack. What I didn’t know was for functioning drives Ontrack has Remote Data Recovery (RDR) where they can recover a drive over the internet! What ADR said was impossible, Ontrack had done in TWO DAYS!
Without a doubt Ontrack is the right choice for data recovery and with local Ontrack Partners like us, you can still get local support.
The Author: Kevin Selkowitz
About: Kevin Selkowitz is the founder and lead consultant for Selkowitz Technology, a Seattle-area small business systems consulting company. We focus on the four major technology needs of small businesses - phone systems, phone and internet service, servers/network infrastructure, and business applications.
This entry was posted by Kevin Selkowitz, on Thursday, August 23rd, 2007 at 9:15 am and is filed under Phone Systems. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response on the right, or trackback from your own site.
August 24th, 2007 at 6:00 am
Wow, sorry to hear you had such an ordeal with ADR. At my company we use CBL data recovery (http://www.cbltech.com) and have no problems. Haven’t tried Ontrack. JT
September 14th, 2007 at 4:02 pm
Try ReWave next time. You’re right, ADR does have dropoff locations. ReWave is one of the most honest companies I’ve dealt with and they don’t screw around with you on the price.
September 21st, 2007 at 8:24 pm
I wonder what ADR and Ontrack said was wrong with the drive. No doubt they were different assessments. Regardless, your client probably paid to much if it was done remotely (Meaning there was nothing physically wrong with the drive). There are a number of commercially available programs (R-Studio, GetDataBack, Ontrack EasyRecovery, etc.) that recover logically damaged hard drives for a fraction of what recovery companies charge. My company has had luck with ESS Data Recovery, but if it is a logical problem (Format, Deletion, Virus) we recover the data ourselves. It saves us both time and money.
September 21st, 2007 at 9:07 pm
I agree in house data recovery makes sense and is a good value for logical issues on common filesystems. One detail I forgot to mention is this was a ReiserFS system. No one I know had ever recovered a ReiserFS drive, ReiserFSCK failed, and the apps available weren’t promising.