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Selkowitz Technology | Seattle’s small business network and telecom consultant
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Talkswitch just released their new 6.1 update for their systems with some nice new enhancements. While these changes seem small - in the right situation they’re really handy.
Check Firewall Diagnostic - to work right VoIP (Voice over Internet Protocol) requires specific configuration from the network router. This one click diagnostic makes it easy to confirm VoIP is setup properly, or identify the problem if not.
Caller ID Based Routing - this feature routes inbound calls based the caller ID number. So say you have a special customer that always talks to the same employee - instead of making them go through the receptionist or autoattendant they can bypass those automatically to reach the person they need to talk to. Its a lot like DIDs (direct inward dial) without the expense of a T1.
System Speed Dials - Talkswitch now supports 100 systemwide speed dials, making it easier to contact your most important resources.
Hotline - analog phones can autodial an extension or resource when the phone is picked up. This can be terrific for phones to reach the operator in situations like hotels.
Dial 0/9 - 0 or 9 dialing can be set to automatically call a resource like the operator, another nice feature for hotels, gyms, restaurants and other hospitality services.
Save/Delete Voicemail From Email - more and more phone systems are able to email you voicemails. But then you still have to dial in, listen, and delete the voicemails from the phone. Talkswitch 6.1 lets you save or delete your voicemail right from your inbox!
There’s lots of other great features for installers like hunt group overflow, plug and play phone installation, and multiple system updating. Its worth note all software updates to Talkswitch systems are free for life - unlike other systems Talkswitch doesn’t keep their hand in your pocket for new features.
All in all, its a nice set of improvements which will benefit a variety of businesses and keeps Talkswitch on top as the best phone system for small businesses.
The Author: Kevin Selkowitz
About: Kevin Selkowitz is the founder and lead consultant for Selkowitz Technology, a Seattle-area small business systems consulting company. We focus on the four major technology needs of small businesses - phone systems, phone and internet service, servers/network infrastructure, and business applications.
This entry was posted by Kevin Selkowitz, on Wednesday, June 25th, 2008 at 3:38 pm and is filed under Phone Systems. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response on the right, or trackback from your own site.
