The Life and Times of Seattle’s Small Business Systems Consultant. Articles and advice on small business phone systems, phone and internet services, VoIP, and all things technology related.
Selkowitz Technology | Seattle’s small business network and telecom consultant
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A few months ago a local law firm came to us with an interest in a Talkswitch Phone System. At the time they had a Panasonic wireless system which delivered the basics but couldn’t meet their needs. While much of the firm was in Everett, they had partners all over the U.S. and wanted to be able to have callers reach them from the main number. Aside from that they were racking up long distance bills of $300 or more talking to clients and staff out of their area.
We decided the Talkswitch 484vs was perfect for their needs. They had four phone lines already, we added three VoIP lines to handle their long distance calling. Talkswitch has a feature called “Automatic Route Selection” (aka ARS or LCR - Least Cost Routing) which enables the Talkswitch to automatically route outbound long distance calls to VoIP but keep local calls on the traditional phone lines.
The combination of VoIP and Remote Extensions allowed us to transfer callers to the out of state partners without any long distance charges.
By keeping the inbound and local calls on traditional phone lines and only using VoIP for long distance we ensured ample bandwidth was still available and call quality remained top notch.
In the end, not only did they get greater functionality, but by reducing their long distance costs their ROI on the Talkswitch will be less than two years!
The Author: Kevin Selkowitz
About: Kevin Selkowitz is the founder and lead consultant for Selkowitz Technology, a Seattle-area small business systems consulting company. We focus on the four major technology needs of small businesses - phone systems, phone and internet service, servers/network infrastructure, and business applications.
This entry was posted by Kevin Selkowitz, on Wednesday, September 12th, 2007 at 1:38 pm and is filed under Phone Systems. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response on the right, or trackback from your own site.
