The Life and Times of Seattle’s Small Business Systems Consultant. Articles and advice on small business phone systems, phone and internet services, VoIP, and all things technology related.
Selkowitz Technology | Seattle’s small business network and telecom consultant
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I’m fortunate I don’t often have to work with Verizon support, today was the worst case ever. I’m used to them being bad but eventually being able to solve the problem at hand…but not today.
My client couldn’t find their IP configuration information for their new DSL line, a pretty easy thing to call and inquire about. I called the business support line and about ten minutes later was connected to…residential support. Of course they don’t know jack about my client’s account so they tried to transfer me to business support.
Of course too long later I was once again talking to…residential support. Needless to say I was not happy, one would think a telecom company would know how to route a call. This residential support person said to call back the business support number…the number I called in the first place. I explained this to her, so she offered to transfer me but stay on the line. Another ten minutes later she wasn’t able to reach business support.
So now I’m getting pretty irate because she wants to try another way (I think she’s just making it up) which involves putting me on hold more. Eventually I get transferred to…residential support. Fortunately we found the IP info by then (we did after all have over fourty minutes to find it) and I asked to speak to the complaints department.
After waiting on hold for that…I gave up.
The sad thing is I’ve never waited more than 10 seconds to get an Integra support person on the line and never had a problem that wasn’t immediately solved. Verizon has a lot to learn…
The Author: Kevin Selkowitz
About: Kevin Selkowitz is the founder and lead consultant for Selkowitz Technology, a Seattle-area small business systems consulting company. We focus on the four major technology needs of small businesses - phone systems, phone and internet service, servers/network infrastructure, and business applications.
This entry was posted by Kevin Selkowitz, on Friday, May 11th, 2007 at 8:57 pm and is filed under Phone Systems. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response on the right, or trackback from your own site.
