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Diagnosing Bad VoIP Connections with VoIP Spear

April 12th, 2009 by Kevin Selkowitz | no responses

Phone Systems

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A while back I wrote about why VoIP sometimes doesn’t work right. Diagnosing public internet VoIP issues can be tough because the problem can be the hardware, VoIP service, internet service provider, or just the internet.

VoIP quality services like VisualWare VoIP test are great, but only helpful for consistently bad connections. In many cases the quality can fluctuate which requires consistent monitoring to diagnose.

VoIP Spear is an amazing tool as it requires no client-side software installation and runs quality tests every 5 minutes from a west coast, central, and east coast server. The results can be displayed in a table or easy to understand charts.

So far VoIP Spear helped us isolate an inconsistent ISP connection. When we tested with VisualWare we got great scores because it was only sometimes problematic. Having VoIP Spear run tests every 5 minutes gave us results we could take to the ISP.

VoIP Spear has a free account option for a single endpoint, as well as affordable packages for multiple endpoints.

VoIP Spear example result

The Author: Kevin Selkowitz
About: Kevin Selkowitz is the founder and lead consultant for Selkowitz Technology, a Seattle-area small business systems consulting company. We focus on the four major technology needs of small businesses - phone systems, phone and internet service, servers/network infrastructure, and business applications.

This entry was posted by Kevin Selkowitz, on Sunday, April 12th, 2009 at 8:56 am and is filed under Phone Systems. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response on the right, or trackback from your own site.