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Allworx System Software 7.1 release for the Allworx 6x, 10x and 24x phone systems just came out, here’s 7 new things to love in 7.1:
Headset pickup/hangup: also known as “EHS” or electronic hook switch, this lets you pickup and hangup calls from a cordless headset without a lifter. Unlike many solutions no special cord or box is needed - just plug in most headsets and it just works.
911 Alerts: Allworx can now alert handsets, send emails, and send text messages whenever 911 is dialed from a handset, allowing you to respond internally while waiting for emergency services. This is particularly good for public areas like retail, churches, schools, clubs, etc.
Mobile Link: the new iPhone application to manage presence, voicemail, and conferences all from the iPhone. I believe its the first such solution in the SMB market and absolutely fantastic to use.
Advanced Multi-Site: Previous versions of Allworx had solid multisite abilities, but this release takes it to the next level. Directory and voicemail systems are integrated, call routes can ring handsets at any location, and you can see who’s on the phone at remote sites. Best of all its easier to manage than ever before!
Automatic Call Distribution: most businesses don’t run inbound call centers, but for those that do, Allworx ACD is among the best values I’ve seen and has an incredible richness of features.
Paperless Faxing: the Allworx can now integrate with a Multitech FaxFinder to allow for paperless faxing from the desktop. When used with a PRI on an Allworx 24x you can have personal fax numbers.
Anonymous Call Handling: The Allworx has long supported routing based off caller ID rules, but now there’s a rule just for handling blocked caller ID info.
Improved System Management: integrated filtering makes it easier to manage larger installs, improved import/export, and an easier system upgrade process make Allworx 7.1 easier and more affordable to maintain.
The Author: Kevin Selkowitz
About: Kevin Selkowitz is the founder and lead consultant for Selkowitz Technology, a Seattle-area small business systems consulting company. We focus on the four major technology needs of small businesses - phone systems, phone and internet service, servers/network infrastructure, and business applications.
This entry was posted by Kevin Selkowitz, on Friday, February 5th, 2010 at 12:47 pm and is filed under Phone Systems. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response on the right, or trackback from your own site.
February 9th, 2010 at 11:39 am
Do you know which EHS protocol Allworx implements in System 7.1?
February 9th, 2010 at 10:15 pm
Not sure of the specifics, my experience is straight from the box Jabra GN9120/GN9125 and Polycom CS50/CS55 work well.