The Life and Times of Seattle’s Small Business Systems Consultant. Articles and advice on small business phone systems, phone and internet services, VoIP, and all things technology related.
Selkowitz Technology | Seattle’s small business network and telecom consultant
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(4.2 out of 5)AastraLink Pro 160 Phone System Review
I recently had the pleasure of installing an AastraLink Pro 160 IP Phone System for a client. I’ve found no real-world review of deployed AastraLink Pro 160 systems, so to fill the gap, here’s my thoughts.
Background
AastraLink Pro 160 is a newer phone system, it came out in May 2008. Aastra however has been around since [...]
Jabra Introduces New GN1900 Value Headset
We recently got in Jabra’s new GN1900 headset in for testing. Jabra wisely recognized the market need for a high quality value headset for office phones, the GN1900 fits the bill beautifully.
The GN1900 is clearly well designed and built, though definitely minimalist compared to their higher end units. I found the unit extremely comfortable [...]
Diagnosing Bad VoIP Connections with VoIP Spear
A while back I wrote about why VoIP sometimes doesn’t work right. Diagnosing public internet VoIP issues can be tough because the problem can be the hardware, VoIP service, internet service provider, or just the internet.
VoIP quality services like VisualWare VoIP test are great, but only helpful for consistently bad connections. In many cases the [...]
How IP Voice Can Save Your Business Thousands over PRI
PRI is a common business phone service, it basically a voice T1 with Caller ID. PRIs have an advantage over traditional phone lines as they can do “Direct Inward Dial” (DIDs), enabling a business to have numbers ring directly to staff or use different numbers for marketing campaigns to track the effectiveness of their marketing. [...]
Introducing the Cordless 850i Handset for Talkswitch Phone Systems
Cordless phones are very popular for small medical clinics and retail stores, as the staff often isn’t tied to a desk but around and about. For an office needing a bare-bones solution, the Panasonic KX-TG4500B among other models are good, but lack the feature set of a full phone system.
Few small business phone systems [...]
Key System mode on IP PBXs Ease the Upgrade
Being a technology guy, I generally like to use and learn the newest (hopefully more effective) ways to get things done. In the phone business that means the PBX model rather than the Key System/KSU model. Basically if you’re used to telling someone to pickup line 2, you use a KSU. If you transfer calls [...]
Is Comcast Business Phone VoIP?
Recently I recommended a client switch service from Verizon to Comcast Business Voice as doing so would drop their bill from nearly $400/mo to $250/mo. Verizon told them Comcast was VoIP and had subpar quality, which I found humorous.
The first irony is Verizon itself offers VoIP services, so one would figure VoIP wasn’t intrinsically [...]
Comcast Business Internet One Year Later
I felt it was time to revisit Comcast Business since its been about a year since my last post. While I was generally happy, I found the speed fluctuated quite a bit at the time - still fast, just not consistent.
Comcast as of December 2008 upgraded service levels for many markets, Western Washington included. [...]
Talkswitch Helps Faith in Action Support Seniors
One of our missions in 2009 was to introduce a new program to help “public good” non-profits. There are so many great causes out there and many of those offices would benefit from better telecommunications equipment.
Faith in Action was our first non-profit under the program, they’re a Sammamish based organization helping seniors live independently [...]
How telecommuting helps with a snowy week
The Seattle-Metro area has been pounded with snow (all things relative) the past few days, leading to many businesses struggling to operate. I have no doubt many businesses are losing money because they aren’t able to get calls or otherwise keep in touch with customers.
A modern IP PBX (phone system) can help weather the [...]
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